Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Building 36 Registration: What to Expect

 

Thank you for your participation in the WiFi Thermostat Rewards program with CPS Energy!

Please make sure you can answer “Yes” the following before proceeding with registration:

1. Is your thermostat a CPS Energy qualified thermostat (model and brand)? (Check here)

2. Have you successfully installed your thermostat and connected it to your WiFi?

3. Have you connected your thermostat to the Building 36 app?

After you enroll, here is what to expect:

Pending Approval:
It will take up to 10 business days for your registration to be verified. Once it is verified, you will receive a welcome email from Building 36.

Receiving Your Rebate:
Your rebate will come in the form of a bill credit and will appear on your CPS Energy bill within one to two billing cycles.