SYSTEM MAINTENANCE: To improve your customer experience, we are performing maintenance to our systems. Manage My Account, our automated phone system and all payment systems will be unavailable starting Friday, December 13 at 8 p.m. until Sunday, December 15 at 7 a.m. Thank you for your understanding.

Please keep in mind CPS Energy will never call and threaten to disconnect or suspend service if immediate payment is not received.

Critical Care Program

 
 

If you or a dependent living at home must use electrically operated medical equipment, the CPS Energy Critical Care Program gives you additional time to pay your bills.

To qualify:

  • You must print and complete CPS Energy’s critical care application with your physician.
  • The completed application must be faxed from the physician’s office to CPS Energy at (210) 353-3666.

Once you’re in the program:

  • When you move to a new residence, you must re-enroll.
  • You will need to re-enroll on an annual basis.

For additional information on the Critical Care Program, call (210) 353-2222.