Please note: Our customer service centers are not taking credit cards payments at this time.
To make a payment, you can access Manage My Account or these other Payment Options.

Customer Service Centers - Appointments and Wait Times

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Hours of Operation
Monday - Friday: 7:45a.m. - 5:30p.m.

CLOSED: Saturday & Sunday

Estimated wait times are refreshed every five (5) minutes.

Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.

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Northside
7000 San Pedro Ave.
San Antonio, TX 78216

Hours: Monday - Friday, 7:45a.m. - 5:30p.m.
This CPS Energy location is closed.

Eastside
4525 Rigsby Ave.
Ste. 112
San Antonio, TX 78222

Hours: Monday - Friday, 7:45a.m. - 5:30p.m.
This CPS Energy location is closed.
Southside
660 S.W. Military Dr.
San Antonio, TX 78221

Hours: Monday - Friday, 7:45a.m. - 5:30p.m.
This CPS Energy location is closed.

Westside
803 Castroville Rd.
#406
San Antonio, TX 78237

Hours: Monday - Friday, 7:45a.m. - 5:30p.m.
This CPS Energy location is closed.