Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

ALERTS

 

How to Change Alert Preferences

Sign up for CPS Energy Alerts. Get an email, call, or text from us.

 

Outage Alerts

The next time your power goes out or a planned outage is scheduled, expect an Alert sent via email, phone call, or text from CPS Energy. If you choose to receive alerts via phone call, you will have a default do not disturb window of 8 p.m. to 7 a.m. You can adjust this window under the “Alert Preferences” tab in Manage My Account.

When an extended power outage (5 minutes or more) occurs at your home or business, an Alert will provide you with an estimated time of service restoration at that address. Later, a follow-up message will be sent confirming the power was restored.  As a customer, you are automatically enrolled and will receive an alert for a citywide/mass power outage emergency as well as a power outage affecting your home or business. 

 

Billing and Payment Alerts

Eliminate the surprise of an unexpected bill amount at the end of the month.  Sign up for Billing and Payments Alerts today!

Receive billing and payment alerts right to your mobile phone when your eBill is ready for viewing.  You can also set up payment reminders by email or text message in either English or Spanish.

 

How to Change Alert Preferences

Sign into Manage My Account.  Click on "My Profile" and then "Alert Preferences".  You can set your alert notification preferences, view your balance, and see more detailed account information.

 

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