We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

My Energy Portal

Save energy, lower your bill, and budget better than ever before

My Energy Portal

My Energy Portal offers you valuable features to help you save energy, lower your bills, and budget better than ever before. The secure portal − available through Manage My Account − lets you:

  • See your monthly energy usage from your bill, as far back as a year.
  • Compare your energy efficiency to similar neighbors.
  • Access over 150 energy efficiency tips.
  • Set up your own customized energy savings plan.
  • Compare your month-to-month energy usage and see reasons for a decrease or increase.

Watch the YouTube Video:  My Energy Portal

For the first time ever, see the energy you buy as you go. With a smart meter and the My Energy Portal, you can see your energy usage as recently as the day before.

  • Now you can view the energy you buy at any time during the month.
  • Now you can get a detailed breakdown of the energy you use - day-by-day, hour-by-hour, or even in 15-minute increments on our secure portal.
  • Now you can see how changes in the weather impact your energy use.

More than 500,000 customers already take advantage of Manage My Account to do business with us securely online, and at their convenience - anywhere and anytime of the day or night. Just sign up for Manage My Account service and click on "My Energy Usage" to see your account and energy use. You can see the energy you buy on your tablet, smartphone, laptop or desktop.

Learn more about our Smart Grid Initiative.