All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.


How to submit a claim with CPS Energy

CPS Energy's Claims Department is responsible for investigating and resolving property damage and personal injury claims.

Note: If your claim is in reference to Casa Verde weatherization, Home Manager, Honeywell Smart Thermostat or a billing issue, click the appropriate link for assistance with these programs.

Claims must be submitted within 90 days of the incident. Any claims submitted more than 90 days after the incident will result in a denial.

To submit a claim:

Complete and submit the electronic form or mail and print a form to the address provided on this page. Submit copies of all related receipts, photographs and a diagram, if applicable.

Upon receipt of the claim:

A licensed insurance adjuster will be assigned to your claim. You will be contacted within 5 business days. An investigation will be completed in order to determine whether CPS Energy is responsible for the loss. Once a determination is made, an adjuster will notify you by phone or letter.

As we adjust to conditions related to COVID-19, please note that CPS Energy Claim’s Department is working as diligently as possible to minimize any inconvenience to our customers caused by this developing situation. However, you might experience some inconvenience and delays in our processing of claims during this period, and we ask for your understanding in this regard.  Thank you for your patience.

Submit claims by mail to:
CPS Energy Claims Dept.
Mail Drop:  CT1201
P.O. Box 1771
San Antonio, Texas 78296

For directions on how to file a claim or to request a claim form be mailed to you, call (210) 353-4488.