Scheduled Maintenance:  Starts Saturday, May 15, 2021 at 8:00 PM to Sunday, May 16, 2021 at 4:00 AM, the following systems will be unavailable: Customer Alerts, Outage Reporting via IVR and Online, the ability to accept payments via Western Union or EZPay and all secure web portals.

We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Reporting Pipeline Damage


Pipeline Damage Prevention Rules
Effective Sept. 1, 2007, the Railroad commission adopted Title 16, Texas Administrative Code (TAC), Part I Chapter 18 entitled Underground Pipeline Damage Prevention to increase pipeline safety in Texas and to reduce damage to underground pipelines resulting from the movement of earth by persons in the vicinity of those pipelines, which is the number one cause of pipeline incidents in the state. A full version of the rule can be found on the Commission’s website.

Reporting Requirements
Texas law requires all damage to pipelines caused by excavators to be reported by both the pipeline operator and the person digging around the pipeline. If you are digging near a pipeline, you are considered to be an excavator. Operators and excavators that are not in compliance with Chapter 18 can be cited violations and penalties of up to $10,000 per day per violation under these rules.

Brochure: Preventing & Reporting Pipeline Damage

Excavation Damage
Pipeline damage includes but is not limited to:

  1. Defacing, scraping, displacement, penetration, destruction, or partial or complete severance of an underground pipeline or of any protective coating, housing, or other protective device of an underground pipeline;
  2. Weakening of structural or lateral support of an underground pipeline that affects the integrity of
    the pipeline; or
  3. Failure to properly replace the backfill surrounding an underground pipeline.

Excavator/Operator Protocols
If an excavation project is too large to mark using white-lining or is so expansive that a full description cannot be provided on a line locate ticket, then the operator and the excavator shall conduct a face-to-face meeting to discuss the excavation activities and establish protocols per Chap. 18.3(d).

After compliance with the notice requirements of Chap. 18, an excavator and an operator may jointly establish the protocols applicable to an excavation site in the vicinity of underground pipelines based on the particular characteristics of each job.

Follow guidelines for applicable protocols to an excavation site per Chap 18.9.

Taking Action If a Pipeline is Damaged
In the event of an emergency, take immediate steps to protect people first and call 911 for hazardous conditions that endanger life or health.

When a pipeline is damaged, notify the pipeline operator immediately through the One-Call Notification Center 811 with two hours of the incident.

Collect information for excavation damage to pipelines. Take written records and photographs with an object of reference in the picture to document the damage appropriately. Measure the exact depth of damage contact to pipeline. Give details on locate marks and damage area.

A Texas Damage Reporting Form (TDRF) must be filed with the Railroad Commission within 10 working days of the incident.

A working day is everyday that is not a Saturday, Sunday, or legal holiday (as specified by Chap. 662 TX Gov. Code).

Non-Compliance Activities
Violations and penalties may also be cited even if damage to a pipeline has not occurred. Examples include:

  • Not calling before digging
  • Not refreshing an expired locate ticket
  • Calling for an emergency locate when the situation is not an actual emergency condition