We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Smart Meter Opt-Out Program (Paper Versions)

 

Smart Meter Opt-Out Program Enrollment

 

Under CPS Energy’s Smart Meter Opt-Out Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit.  To be considered for enrollment in the Smart Meter Opt-Out Program, please click on the button below and complete the form.

For questions about opting out, please email: meterexchange@cpsenergy.com or call 210-353-4264.  

 
 
 
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Note:

Exchange Meter Fee(s) will not be charged if the Meter Opt-Out Program application form is submitted to CPS Energy prior to Smart Meter installation.  The Monthly Meter Reading Fee will appear on Customer’s subsequent CPS Energy bill.

 

During routine maintenance of electric or natural gas meters within our service territory, when applicable, CPS Energy reserves the right, when necessary, to replace an existing meter with a smart meter or in the case of a natural gas meter, an interface metering unit.  This includes but not limited to the following meters: off-site meter reads (OMR), analog meters, non-communicating meters or smart meters and all types of natural gas meters.