We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Shepherd Substation

 

CPS Energy is planning to construct a new electric substation and high-voltage transmission line in the southwest area of San Antonio near Shepherd and Pearsall Roads.

A substation is a local power hub or distribution point for electricity. This substation will improve reliability and provide additional electric capacity to homes and businesses in the area. The substation will be supplied from a new extension of an existing high-voltage transmission line illustrated in the attached study area map. The substation will supply electric power to homes and businesses in the immediate area through lower-voltage distribution lines. 

The substation requires approximately 6 acres; the transmission right of way would be approximately 100 feet wide.

Our website will include regular updates on the project as steps are completed. Also, you may call, write or e-mail:

 

CPS Energy
Antonio Demendonca, Project Manager
Shepherd Substation Project
Mail Drop 100311 P.O. Box 1771
San Antonio, Texas 78296-1771
(210) 353-5318

ademendonca@cpsenergy.com