We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Scenic Loop Substation and Transmission Line Project

 

The Scenic Loop Substation and Transmission Line Project involves the proposed construction of a new substation, a new transmission line, and associated distribution lines. This substation will improve reliability and provide additional electrical capacity to homes and businesses in the area.

CPS Energy is evaluating multiple substation site alternatives and geographically diverse transmission line options and will be filing an application to amend its existing Certificate of Convenience and Necessity with the Public Utility Commission of Texas.

CPS Energy is working to complete the Certificate of Convenience and Necessity (CCN) application for the Scenic Loop Substation and Transmission Line Project. Currently we anticipate filing the application with the Public Utility Commission of Texas in July 2020.

Update 7-10-2020: CPS Energy has filed for a docket number with the Public Utility Commission of Texas (PUC). The docket number is 51023 and can be found on the PUC Interchange website here.

You may call, write or e-mail:

CPS Energy
Daniel Otto, Project Manager
Scenic Loop Substation and Transmission Line Project
Mail Drop 100311
PO Box 1771
San Antonio, Texas 78296-1771
210-353-4882
ScenicLoopProject@cpsenergy.com