We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Fair Oaks Ranch Project

 
 

COMMITMENT TO RELIABLE SERVICE
In an effort to continuously improve the delivery and reliability of electric service to our community, we are performing a multi-phase project to help mitigate the risk of power outages in the Fair Oaks Ranch area.

 

SCOPE OF PROJECT 
The work consists of extensive tree trimming near overhead lines and removing or replacing aging equipment. As phases of our work are completed, area residents can expect to see an improvement to the reliability of their electric service.

 

ESTIMATED TIMELINE
The powerline maintenance and tree trimming is in progress and is expected be completed by the end of April 2019.  A construction project to add another circuit is expected to be completed in Summer 2019.

                                                                                                                                                                        

PROJECT UPDATES

Fall 2018

• Developed maintenance plan to improve reliability

• Repaired defective device

 

February 2019

• Completed inspection of powerline for condition of equipment and vegetation

• Completed main line maintenance and tree trimming