Scheduled Maintenance:  Starts Saturday, May 15, 2021 at 8:00 PM to Sunday, May 16, 2021 at 4:00 AM, the following systems will be unavailable: Customer Alerts, Outage Reporting via IVR and Online, the ability to accept payments via Western Union or EZPay and all secure web portals.

We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Fair Oaks Ranch Project


In an effort to continuously improve the delivery and reliability of electric service to our community, we are performing a multi-phase project to help mitigate the risk of power outages in the Fair Oaks Ranch area.


The work consists of extensive tree trimming near overhead lines and removing or replacing aging equipment. As phases of our work are completed, area residents can expect to see an improvement to the reliability of their electric service.


The powerline maintenance and tree trimming is in progress and is expected be completed by the end of April 2019.  A construction project to add another circuit is expected to be completed in Summer 2019.



Fall 2018

• Developed maintenance plan to improve reliability

• Repaired defective device


February 2019

• Completed inspection of powerline for condition of equipment and vegetation

• Completed main line maintenance and tree trimming