Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. Starting on Wednesday 11/17, Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Road Closures and Infrastructure Projects


Upcoming Road Closures

To maintain the overall health of our infrastructure and utility system, we have to occasionally close roads to perform upgrades, maintenance and replacements.   The road closures below are scheduled but on occasion, we are forced to close roads to make unscheduled repairs to our equipment.

The below schedule and timeline are subject to change.  Thank you for your patience as we work to provide you with safe and reliable electric and gas service.


NEW LAW:  CPS Energy reminds you as of September 2019, the Move Over Slow Down law now includes the requirement to move over or slow down for utility vehicles with flashing lights.  Help keep our crews safe. 


Sunday, December 5, 2021

  • Time: 7:00 AM – 2:00 PM
  • Location: Loop 410, west of Roosevelt Avenue
  • Zip Code: 78221
  • Scope of Work: CPS Energy line crews will install and remove overhead conductors crossing the highway.
  • Outages: One customer will be affected by the scope of work. The customer has been notified. 
  • Traffic Control & Notifications:   CPS Energy crews will be working on both sides of the highway and access/frontage road.  TxDOT TCP Plan has been approved .
    • (2) rolling stops of SE Loop 410 will be conducted to remove old conductors safely.
    • (2) rolling stops of SE Loop 410 will be undertaken to install new conductors safely. 
    • Onsite Law Enforcement Officers, in conjunction with JAG Public Safety, will provide the necessary traffic control.
    • Message Boards signs were put in place on November 19th, 2021
    • JAG Equipment Company will be setting up lane closures  
    • 10 Law Officers will direct traffic as needed
    • 6 Crash Trucks will be used for rolling stops

Service Reliability Conversion Projects

We are undertaking projects to convert our existing overhead electric lines to underground lines for improved electric service reliability. We are undertaking these projects because underground electric lines are generally less susceptible than overhead lines to damage and/or service interruptions due to storms, vehicles, trees, and animals. These enhancements to our infrastructure are meant to significantly improve the electric service we provide in neighborhoods throughout our service area. Find project-specific information here.  

Planned Outages

Our community continues to grow. As it does, we're enhancing and adding new infrastructure as well as updating and improving current infrastructures. This helps ensure safe, reliable gas and electric service for existing and future customers.  

During infrastructure projects, you may experience temporary power outages that are necessary for our field crews to perform their work safely. We will notify you by phone at least one to two business days before any planned outage to inform you of the outage start time and approximate duration. To help us, contact you promptly, please take a moment to confirm or update your contact information in Manage My Account.

Planned outages are scheduled for the following zip codes for 2021:

78250   78251   78257   78253   78254   78245   78240   78250   78247   78148   

78232   78233   78105   78154   78217   78230   78231   78229   78238