We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Electrical Storms

 
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Remember these tips for staying safe during electrical storms:

  • Seek shelter. Once indoors, stay away from windows and doors
  • Stay off corded phones, computers and other electrical equipment that put you in direct contact with electricity.
  • Unplug electronic equipment before the storm arrives
  • Install surge protectors to help prevent damage to your electronics from lightning
  • Turn off air conditioners and computers to protect them from power surges
  • Avoid contact with plumbing, including sinks, baths and faucets
  • If you can’t get indoors, go to a low point––lightning hits the tallest objects
  • Stay away from trees
  • Avoid metal
  • If you feel a tingling sensation or your hair stands on end, lightning may be about to strike; crouch down and cover your ears
  • Stay away from water
  • Don't stand close to other people; spread out
  • Take care of your pets. Bring them inside, too