Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. Starting on Wednesday 11/17, Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Safety & Emergency Preparedness

Make safety your priority

We all want our homes to be a place of safety and security for our loved ones. While electricity and natural gas safely power our homes and businesses, there are risks associated with each if they are mishandled. Check out the Safety Links below to improve safety around your home or job site. You can also use our safety guide to double-check areas of your home that are vulnerable to electrical and natural gas hazards.


We also offer valuable online and in-person training resources unique to contractors, first responders, teachers and students, and other organizations interested. To request a free safety presentation, contact Public Safety & Education at (210) 353-3939 or cpsenergypresentation@cpsenergy.com

Remember, in the case of an electric or natural gas emergency, call 911. Then, immediately contact CPS Energy at (210) 353-HELP (4357).

Natural Gas Safety

Call Before You Dig

Tree Trimming Safety

Excavation Guidelines

Generator Safety

Outdoor Safety

Gas Pilot Lighting

Contractors Safety

First Responders Safety

Mylar Balloon & Kite Safety

Carbon Monoxide Poisoning

Safety for Educators, Students & Families