Scheduled Maintenance:  Starts Saturday, May 15, 2021 at 8:00 PM to Sunday, May 16, 2021 at 4:00 AM, the following systems will be unavailable: Customer Alerts, Outage Reporting via IVR and Online, the ability to accept payments via Western Union or EZPay and all secure web portals.

We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.


People First Community Fairs


We strongly believe in community engagement and providing every opportunity we can to connect with our customers. We want to share valuable information and resources that can help them become more energy-efficient and save money on their energy bills. Additionally, we value the opinions our customers have regarding important initiatives along our Flexible PathSM.

We love speaking directly with our customers at our People First Community Fairs, and we won’t let social distancing stop us!  Mark your calendars for upcoming virtual events and check back on how to connect and engage with us remotely.

Watch Past Community Fairs:  Playlist for All People First Community Fairs


More events to be announced soon.

Other Virtual Events


Watch Past Virtual Events:  Playlist for Facebook Live Chats


More events to be announced soon.