My Energy Portal is now available for customers enrolled in Manage My Account to view energy usage data. AutoPay will resume Friday, February 26, 2021. Customers who want to cancel their enrollment in AutoPay can do so in Manage My Account or by calling (210) 353-6110 during regular business hours.  Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

 
People First Community Fairs
 

We strongly believe in community engagement and providing every opportunity we can to connect with our customers. We want to share valuable information and resources that can help them become more energy-efficient and save money on their energy bills. Additionally, we value the opinions our customers have regarding important initiatives along our Flexible PathSM.

We love speaking directly with our customers at our People First Community Fairs, and we won’t let social distancing stop us!  Mark your calendars for upcoming virtual events and check back on how to connect and engage with us remotely.

Watch Past Community Fairs:  Playlist for All People First Community Fairs

 
 

More events to be announced soon.

Other Virtual Events
 

Watch Past Virtual Events:  Playlist for Facebook Live Chats

 

More events to be announced soon.